#GRINDR CUSTOMER SERVICE PLUS#

вЂњWe commend the Norwegian data protection authority for acting swiftly. The GDPR does have teeth and consumer groups stand ready to act against those who break the law. вЂњWe have not to date assessed whether the subsequent changes comply with the GDPR,вЂќ the Datatilsynet adds.Д¬ommenting on the Norwegian Data Protection AuthorityвЂ™s action in a statement, Monique Goyens, DG of European consumer rights organization Beuc, said:В вЂњThis is excellent news and sends a clear signal that itвЂ™s illegal to monitor consumers 24/7, without their consent, to collect and share their data. Grindr, meanwhile, changed how it obtains consent in April 2020 - and the proposed sanction deals with how it was handling this prior to then, from May 2018, when the GDPR came into force. For tech giants that have have set up a regional base in Ireland, and made an Irish entity legally responsible for processing EU citizensвЂ™ data, GDPRвЂ™s one-stop-shop mechanism has led to considerable delays in complaint enforcement. The decision could have wider significance as a similar вЂforced consentвЂ™ complaint against Facebook is still open on the desk of IrelandвЂ™s data protection watchdog - despite being filed back in May 2018.

Business models where users are pressured into giving consent, and where they are not properly informed about what they are consenting to, are not compliant with the law.вЂќ вЂњUsers were not able to exercise real and effective control over the sharing of their data.

вЂњThe Norwegian Data Protection Authority considers that this is a serious case,вЂќ added Thon. Additionally, we believe that the fact that someone is a Grindr user speaks to their sexual orientation, and therefore this constitutes special category data that merit particular protection,вЂќ it writes in a press release. вЂњOur preliminary conclusion is that Grindr needs consent to share these personal data and that GrindrвЂ™s consents were not valid. It said users of Grindr were forced to accept the privacy policy in its entirety - and were not asked if they wanted to consent with the sharing of their data to third parties.ДЄdditionally, it said sexual orientation could be inferred by a userвЂ™s presence on Grindr and under regional law such sensitive вЂspecial categoryвЂ™ data carries an even higher standard of explicit consent before it can be shared (which, again, the Datatilsynet said Grindr failed to get from users). The Datatilsynet found that Grindr had failed to meet this standard. However there are a set of clear standards for consent to be legal - meaning it must be informed, specific and freely given. Under the GDPR, an app userвЂ™s personal data may be legally shared if you obtain their consent to do so. We most recently required all users to provide consent (again) in late 2020 to align with the GDPR Transparency and Consent Framework (TCF) version 2 which was developed by the IAB EU in consultation with the UK ICO.Дating and fertility apps among those snitching to вЂout of controlвЂ™ ad tech, report finds For example, Grindr has retained valid legal consent from ALL of our EEA users on multiple occasions. Grindr is confident that our approach to user privacy is first-in-class among social applications with detailed consent flows, transparency, and control provided to all of our users. Our goal is to create the leading social and digital media platform that enables the LGBTQ+ community and other users to discover, share and navigate the world around them. Grindr is a social movement and a cultural phenomenon.

#GRINDR CUSTOMER SERVICE PLUS#

But it does share the ad ID of the device theyвЂ™re using, as well as the IP Address, plus additional device details (including make, model and OS version). It also pointed us to a recent blog post, written by Shane Wiley, its chief privacy officer, in which he denies it shares вЂњpreciseвЂќ location data with advertisers, nor usersвЂ™ age or gender.

Update: The company has sent the below statement. It is imperative that such practices cease.вЂќ An important objective of the GDPR is precisely to prevent take-it-or-leave-it вЂconsentsвЂ™. Our view is that these people have had their personal data shared unlawfully. вЂњGrindr has 13.7 million active users, of which thousands reside in Norway. вЂњWe have notified Grindr that we intend to impose a fine of high magnitude as our findings suggest grave violations of the GDPR,вЂќ said BjГёrn Erik Thon, DG of the agency, in a statement.

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